Overview
Role Overview: As an Assistant Service Center Manager, you support the Service Center Manager by leading a high-performance team, ensuring excellent customer service, and maintaining operational efficiency.
Key Responsibilities:
- Perform oil changes and vehicle maintenance, educating guests on recommended services.
- Supervise daily center operations, train new team members, and ensure policy adherence.
- Build customer loyalty through exceptional service and a quick, trusted process.
- Develop weekly work schedules, manage inventory, and assist with store audits.
- Open and close the center, following safety protocols, and facilitate a safe environment.
- Lead team development and ensure operational standards are met.
Qualifications & Skills:
- At least 1 year of supervisory experience in retail or service environments.
- Strong customer service skills and ability to foster loyalty.
- Experience in fast-paced settings, with good judgment under pressure.
- Ability to analyze KPI data for performance improvement.
- Schedule flexibility with no late-night or holiday shifts.
- High school diploma or equivalent, and fluency in English.
- Physical ability to stand for extended periods, lift up to 50 pounds, and work in non-climate-controlled areas.
Benefits & Opportunities: Competitive hourly pay, career growth potential, debt-free education options, work-life balance, health benefits, employee assistance programs, uniforms, discounts, and retirement plans.