Overview
Role & Responsibilities: This position provides leadership for the branch, supporting operations, ensuring high-quality member service, and maintaining compliance with regulations. Key duties include assisting and training staff, handling member transactions such as account management and loan processing, and promoting cross-selling of products and services to meet sales goals. The role involves troubleshooting systems, understanding policies, and supporting branch strategy and goal achievement. Effective communication with management and adherence to policies are essential.
Qualifications & Skills: Candidates should have a high school diploma or GED, at least 2 years of customer service experience, consumer lending knowledge, strong sales and leadership skills, and the ability to maintain confidentiality. Technical proficiency in multiple systems and regulatory understanding are required.
What We Offer: Competitive salary, industry-leading benefits (medical, dental, vision, Rx), paid time off, disability coverage, 401K with match, and potential relocation assistance. Opportunities for career advancement, education reimbursement, and additional programs like tuition support, wellbeing, and community engagement are available.