Overview
Role: Customer Service Representative in a call center environment, providing exceptional support for banking clients.
Responsibilities: Deliver top-tier customer service via phone and electronic channels, resolve inquiries, complaints, and requests by applying knowledge of bank systems and procedures. Coordinate solutions for deposit, loan, and treasury management issues, escalating as needed. Support internal teams by training on processes and systems, while maintaining customer relationships and promoting bank products to meet client needs and profitability goals.
Qualifications & Skills: 1–3 years of related experience, preferably in banking customer service. Call center and dispute resolution experience required, with advanced computer proficiency. Successful completion of 5 weeks of onsite training in Rosemont. After training, work schedule from 11:30am to 8:00pm.
Additional Information: Candidates must reside in Illinois or Indiana, be authorized to work in the U.S., and be unemployed or underemployed to qualify for services. Benefits offered include dental, medical, and vision coverage.