Overview
This role involves handling inbound customer interactions via phone, chat, and email in a fast-paced environment.
Responsibilities include identifying upselling opportunities, closing sales to meet performance targets, resolving service, billing, and payment issues accurately, and explaining bills and product features clearly.
Troubleshooting basic issues and escalating complex problems when necessary are also key duties.
**Candidate Profile:**
• Bilingual in English and Spanish required
• At least 1 year of experience in an inbound call center or similar setting
• High school diploma or equivalent
• Sales experience, especially commission-based, is preferred
• Strong customer focus, work ethic, and attention to detail
• Effective problem-solving skills
**Additional Info:**
Schedule is 40 hours/week on weekdays, between 8am-6pm.
Location: Chicago
**Benefits include:** Dental, Medical, and Vision coverage.