Overview
Role Summary: This position oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of quality customer service.
Key Responsibilities:
- Strategic Leadership: Coach and manage the team, promote a positive work culture, and represent the organization in the community.
- Sales & Business Development: Implement sales processes, build client relationships, and grow the client base through proactive outreach.
- Client Experience: Deliver exceptional service and resolve client issues promptly.
- Team Management: Recruit, train, coach, and motivate staff; foster teamwork and professional growth.
- Compliance & Risk Management: Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
- Operational Efficiency: Lead operational excellence, monitor metrics, and control expenses.
Supervisory Responsibilities: Direct, evaluate, and develop personnel, including hiring, coaching, and addressing performance issues.
Qualifications: Bachelor's degree or equivalent experience, with proficiency in Microsoft Office and Salesforce. No specific licenses required; a background check and compliance with banking regulations are necessary.