Overview
Role Overview: This position involves supervising and supporting tellers to deliver exceptional customer service, ensuring compliance with policies, and managing daily banking operations.
Key Responsibilities:
- Oversee cash operations, including cash handling, vault, ATM, and TCRs, maintaining security and accuracy.
- Process financial transactions accurately, exercising sound judgment to prevent fraud and errors.
- Communicate operational updates and ensure adherence to security and audit procedures.
- Manage access controls and secure handling of sensitive assets.
- Ensure compliance with banking regulations, policies, and internal controls, overseeing audit functions and risk mitigation.
- Lead client experience initiatives, delivering excellent service, resolving issues, and supporting transactional efficiency.
- Promote product cross-selling, explaining product details to clients and prospects.
- Supervise team workflow, coach staff, evaluate performance, and facilitate training and communication.
Qualifications: High school diploma or GED required; bachelor’s degree and 2-5 years of experience preferred. Proficiency in Microsoft Office is essential. No specific licenses are required.