Overview
Role Overview:
Provides supervision and support to tellers to deliver exceptional customer service and ensure operational efficiency. Responsible for managing transactional processing, cash operations, compliance, and risk mitigation, including cash handling, audits, and security protocols. Leads the client experience by addressing customer needs promptly, promoting cross-selling, and maintaining high service standards. Manages team workflow, coaches staff, evaluates performance, and facilitates training to ensure staff development and adherence to policies. Ensures all activities comply with banking regulations, internal controls, and security measures. Requires a high school diploma or GED, with 2-5 years of relevant experience or equivalent. Proficiency in Microsoft Office is necessary. No specific licenses or certifications are required. The role involves key responsibilities such as overseeing cash management, supporting sales initiatives, and maintaining a secure, compliant, and customer-focused banking environment.