Overview
Role Overview:
This Field Service Technician position involves performing hands-on service activities on critical power systems, including start-up, testing, and commissioning of low- and medium-voltage switchgear and automatic transfer switches. The technician serves as the primary contact for customers, ensuring proper installation, configuration, validation, and operational readiness of equipment. Responsibilities include developing maintenance programs, troubleshooting complex electrical and control systems, supporting upgrades and modernization projects, and maintaining safety and quality standards. The role requires reading electrical schematics, providing technical support, and building strong customer relationships.
Qualifications & Skills:
Minimum 5+ years experience in power distribution maintenance, installation, testing, and repair. Proficiency in electrical schematics, control systems, and adherence to safety standards such as CSA, NFPA, and UL. Strong customer service skills and technical troubleshooting expertise are essential. Preferred certifications include NETA/NICET, OSHA, and NFPA 70E. Knowledge of industrial control systems, relay logic, PLCs, and HMI is advantageous. Willingness to travel up to 50%.
Key Duties:
- Perform start-up, testing, and commissioning of electrical systems
- Diagnose and resolve electrical and control system issues
- Support system upgrades, modernization, and maintenance activities
- Ensure compliance with safety and quality standards
- Build customer relationships and provide technical guidance
- Document work and support technical training efforts