Overview
Role: This position oversees the operations, sales, profitability, and regulatory compliance of a banking center, ensuring delivery of quality customer service.
Responsibilities include:
- Providing strategic leadership by coaching and managing the team to execute initiatives effectively and promoting a positive work culture.
- Driving sales and business development through advice-driven processes, client relationship building, and proactive outreach.
- Ensuring excellent client experiences by promptly resolving issues.
- Recruiting, training, and motivating a high-performing team, fostering collaboration and professional growth.
- Maintaining compliance with regulations, policies, and internal controls, while implementing risk management practices.
- Managing operational efficiency by monitoring metrics, controlling expenses, and addressing operational concerns.
- Performing supervisory duties such as evaluating personnel, providing feedback, and ensuring adherence to policies.
Qualifications: Bachelor's degree or equivalent experience; ability to perform all duties satisfactorily.
Skills: Proficiency in Microsoft Office, Salesforce, and related tools; excellent leadership, communication, and customer service skills.
Additional requirements: Background and credit checks, compliance with the S.A.F.E Mortgage Licensing Act, and ongoing adherence to relevant regulations.