Overview
Role Overview: This position oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, accurate, and timely customer service.
Key Responsibilities:
- Strategic Leadership: Coach and manage team to execute initiatives, promote a positive work culture, and represent the organization professionally within the community.
- Sales & Business Development: Implement advice-driven sales processes, coach sales activities, and develop relationships with clients and partners to expand market presence.
- Client Experience: Ensure excellent customer service and prompt resolution of issues.
- Team Management: Recruit, train, develop, and motivate staff; provide ongoing feedback and foster a collaborative environment.
- Compliance & Risk Management: Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
- Operational Efficiency: Lead operational excellence, monitor metrics, control expenses, and partner with operational teams for improvements.
Qualifications & Skills:
- Bachelor’s degree or equivalent experience in related field.
- Proficiency with Microsoft Office and Salesforce.
- Strong leadership, communication, and organizational skills.
- Ability to meet background, credit, and regulatory requirements.
This role involves supervisory responsibilities, including hiring, training, performance evaluation, and ensuring team compliance with policies and regulations.