Overview
We are seeking a dedicated Laotian-English Bilingual Healthcare Customer Service Representative to join our remote team based in Huntington Beach, California. In this role, you will serve as a vital point of contact for patients, healthcare providers, and insurance companies, providing exceptional customer service and support.
Responsibilities include:
- Assisting patients with appointment scheduling, rescheduling, and cancellations
- Answering inquiries related to insurance coverage, billing, and medical services
- Verifying patient information and updating records accurately
- Resolving patient concerns and escalating complex issues appropriately
- Documenting interactions and maintaining detailed records in the system
Skills needed:
- Fluency in Laotian and English, both verbal and written
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently in a remote setting
- Comfort with healthcare terminology and systems is a plus
Benefits include competitive pay, flexible remote work schedule, health insurance options, paid time off, and ongoing training opportunities. Join our team and contribute to improving patient experiences while enjoying a rewarding work environment.