Overview
We are seeking a motivated Laotian-English Bilingual Healthcare Customer Service Representative to join our remote team in California, based in Chula Vista.
In this role, you will serve as the primary point of contact for patients, providing exceptional assistance with healthcare-related inquiries, appointment scheduling, and insurance information.
Key responsibilities include:
- Communicating effectively in both Laotian and English to assist diverse patient needs.
- Responding to patient questions via phone, email, and chat channels with professionalism and empathy.
- Verifying patient information and updating records accurately.
- Collaborating with healthcare providers to ensure seamless patient experiences.
- Adhering to confidentiality and HIPAA regulations to protect patient privacy.
Ideal candidates possess strong communication skills, cultural sensitivity, and the ability to work independently in a remote setting.
Benefits include flexible scheduling, comprehensive health insurance, paid time off, and opportunities for career growth. Join our team to make a meaningful difference in patient care while enjoying a supportive and dynamic work environment.