Overview
We are seeking a dedicated Laotian-English Bilingual Healthcare Customer Service Representative to join our remote team in California, based in Irvine.
In this role, you will serve as a vital point of contact for patients, providers, and partners, providing exceptional customer support via phone, email, and chat.
- Assist with appointment scheduling, rescheduling, and cancellations while ensuring patient confidentiality and compliance with healthcare regulations.
- Address inquiries related to billing, insurance, and medical records with professionalism and accuracy.
- Provide clear, empathetic communication to resolve issues and enhance patient satisfaction.
- Maintain detailed and accurate documentation of interactions within the healthcare system.
- Collaborate with team members to improve service quality and streamline processes.
Required skills include bilingual proficiency in Laotian and English, excellent communication skills, strong problem-solving abilities, and a compassionate attitude.
Benefits include competitive pay, flexible remote work environment, health insurance options, paid time off, and professional development opportunities. Join us to make a meaningful impact in healthcare through compassionate service and effective communication.