Overview
Role Overview:
The Customer Service Advisor is the first and last point of contact for customers, responsible for creating positive impressions and fostering loyalty by recommending oil change options and additional services. The role involves effective communication, suggesting services based on inspections, and providing exceptional customer experiences.
Key Responsibilities:
- Engage with customers face-to-face, explaining products and services confidently.
- Assist in inspecting vehicles and recommending suitable maintenance options.
- Learn and apply product knowledge, safety procedures, and operational instructions.
- Support the team by being cross-trained as a top-side technician when needed.
Qualifications & Skills:
- Effective interpersonal and oral communication skills.
- Ability to work standing, climb stairs, and occasionally lift up to 50 pounds.
- Comfort with reading, understanding, and applying training materials and safety labels.
- Full mobility and manual dexterity, with a willingness to learn and grow.
- English fluency in reading, writing, and speaking.
Career Development & Benefits:
Opportunities for advancement through comprehensive training, with benefits including competitive pay, paid training, flexible scheduling, paid time off, uniforms, tuition assistance, health coverage, retirement plans, and employee discounts. The workplace values diversity and encourages applicants from all backgrounds.