Customer Service Advisor

Overview

Role Overview:

The Customer Service Advisor is the first and last point of contact for customers, responsible for creating positive impressions and fostering loyalty by presenting oil change options and additional services using product knowledge.

Training will prepare you to communicate effectively, understand products and services, and become an expert in automotive maintenance. Your duties include suggesting services, interacting face-to-face with customers, and working as a versatile technician.

Qualifications & Skills:

Effective communication and interpersonal skills

Ability to suggest additional services based on inspections and recommendations

Physical ability to lift up to 50 pounds, stand for extended periods, and work in various environments

Full mobility and comfort working with hands above head; ability to read and understand training materials

Fluency in English (reading, writing, speaking)

Eagerness to learn and grow within the company

Key Responsibilities:

• Engaging with customers to recommend services
• Providing exceptional customer service and building loyalty
• Assisting with oil changes and basic automotive tasks as a cross-trained technician

Career Development & Benefits:

Opportunities for advancement with comprehensive training, safety commitment, and internal promotion. Benefits include competitive pay, paid training, flexible scheduling, paid time off, uniforms, tuition assistance, health coverage, retirement plans, discounts, and more.

We encourage diversity and welcome applicants from all backgrounds, offering accommodations for those with disabilities. Terms and benefits vary by location.