Overview
Role Overview: The Field Service Representative offers technical support to authorized service centers and customers, acting as the primary liaison between them and the company.
Key Responsibilities:
- Conducts customer visits, communications, and resolves technical and satisfaction issues.
- Prioritizes and escalates aircraft operational concerns within customer organizations and the company.
- Supports onsite audits at authorized service centers and collaborates with technical and engineering teams to troubleshoot and develop repair procedures.
- Manages customer communication regarding aircraft maintenance and operational concerns.
- Supports questions related to Flight Ready and Engine Maintenance Programs, utilizing internal support resources.
- Travels domestically and internationally, often on short notice.
- Communicates operational updates and documentation to enhance customer understanding and fleet reliability.
- Leads customer meetings to review fleet performance and promote service bulletins and projects as a technical advisor.
Qualifications & Skills:
- Bachelor’s degree in Business, Aviation Management, or a related technical field; equivalent experience may be considered.
- At least 2 years of relevant customer support or product support experience.
- Experience with ERP systems (e.g., SAP) preferred.
- FAA A&P license or equivalent certification is a plus.
- Proficiency in Spanish preferred.
Decision-Making: Influences parts shipment to minimize aircraft downtime and encourages high service standards within teams and service centers.