Role Overview: This position involves leading the delivery of SAP enterprise business process managed services, ensuring operational excellence, and managing client relationships.
Key Responsibilities:
Oversee end-to-end delivery of SAP workstreams such as STP, ATR, and OTC, meeting SLAs and KPIs. Serve as the primary escalation point for complex issues, guiding resolution and standardization. Manage financial operations including order-to-cash processes, invoicing, receivables, and collections. Collaborate with finance teams on period-end close, compliance, and risk mitigation. Lead onshore/offshore teams for SAP support, focusing on talent development and quality assurance. Govern incident, change, and release management processes, including testing cycles. Uphold professional integrity and foster a respectful work environment. Qualifications & Skills: Minimum five years of SAP S/4HANA functional experience, with at least three years in a leadership role supporting SAP clients. Bachelor’s degree required. Expertise in ATR, OTC, and STP modules and their integration with BTP teams. Proven experience in managed services delivery, financial operations, and client communication. Strong leadership of distributed teams with governance and risk management skills. Excellent communication, analytical, and presentation skills. Ability to travel as needed; authorized to work in the U.S. without sponsorship. Additional Information: The role emphasizes adaptability, collaboration, and continuous improvement in a dynamic environment, offering professional growth and development opportunities.