Overview
We are seeking customer service agents to support a leading sheet music retailer, assisting bands, choirs, and orchestras via phone, email, and chat.
Responsibilities: Handle customer inquiries, manage large inbound call volumes, work independently without scripts, identify customer needs, research solutions, and promote upselling opportunities.
Qualifications: At least 1 year of customer support and call center experience, strong communication skills, technical proficiency, and ability to multitask. A high school diploma or GED is preferred, with familiarity in Outlook, Word, Excel, and CRM systems a plus.
Skills & Abilities: Excellent verbal communication, active listening, customer focus, adaptability, patience, and professionalism. Physical ability to sit, handle objects, reach, and lift up to 30 lbs is required.
Additional Info: Equipment provided, reliable high-speed internet needed, and a dedicated workspace. Compensation starts at $14/hour plus shift differential, with paid training and full-time benefits. This role values diversity and inclusivity.