Overview
The Service Advisor is responsible for selling and promoting automotive products and services, managing customer interactions, and ensuring customer satisfaction. They greet customers professionally, listen to concerns, inspect vehicles, and recommend appropriate services, clearly communicating options and costs. They provide accurate quotes, update customers during service, and handle billing procedures, including explaining warranties and inspections. Additionally, they follow up post-service to ensure satisfaction and track warranty and return parts. The role involves managing workflow, assisting in shop operations, and acting as manager on duty when needed.
Qualifications include a high school diploma or equivalent, prior experience as a Service Advisor, proficiency in sales and customer service, a valid driver’s license, and the ability to work at least five days a week, including Saturdays. The role offers benefits such as competitive pay, tuition reimbursement, paid time off, insurance options, retirement plans, vehicle service discounts, and advancement opportunities.
Essential skills encompass professionalism, process orientation, and automotive knowledge. The position promotes equal employment opportunities and a discrimination-free environment.