Service Operations Director

Overview

We are seeking a dynamic Director of Service Operations, North America to lead and optimize our service delivery team based in Bedford, Massachusetts. In this strategic role, you will oversee all aspects of service operations, ensuring exceptional customer satisfaction and operational efficiency.

Key responsibilities include:

Developing and implementing service strategies to meet business goals

Managing and mentoring service teams across multiple locations

Monitoring key performance indicators and driving continuous improvement

Collaborating with cross-functional teams to enhance service quality and customer experience

Overseeing resource allocation, budgeting, and process optimization

Ensuring compliance with industry standards and company policies

Ideal candidates will possess strong leadership, analytical, and communication skills, with a proven ability to manage complex operations. The role offers competitive benefits, including health insurance, retirement plans, professional development opportunities, and a collaborative work environment.

Join us to lead a high-performing team dedicated to delivering exceptional service and driving business success in North America.